Free Shipping

Delivery Time

When you place an order, shipping and delivery dates will be based on the availability of your items and the shipping options you choose. Processing Time can affect when your order ships. Processing time is normally 2-3 business days but during holidays can be as much as 5 business days. Please note a due date if you need your order by a certain time in the shipping notes or call us so we can help you best. We normally handle customer orders in the order they are received. You can also speed this time up by paying for Priority Handing (15% of order total). Priority Handling will bump your order to the top and it will leave the warehouse faster especially during the holidays. Please note that Free Shipping may take 0-3 business days longer to process than other paid shipping methods because it is a non-rush service.

After it is shipped and leaves the warehouse the shipping method is the only thing that determines ship time. Here are some standard transit times: Standard Shipping: 7-10 business days depending the carrier selected. Carriers for this method is selected based only on least cost and not transit time. UPS Ground 5-7 business days (Please see UPS map below for more specific), USPS Priority 2-7 business days usually 2-3 but not guaranteed. We offer overnight and other rush ship methods so be sure to take advantage of these if you need to but ordering earlier will always save you on the shipping costs. If you provided a valid email with your order your tracking info will be emailed to that email. Check your spam filters as well because these emails are sometimes caught at spam. You can follow and be ready to receive your packages using this tracking number at the carriers website. You can add a note to your order with a deadline you need your order by and we will do our best to meet that date or contact you about it. Please always contact us if you have a fast deadline to meet.

Here is a map for UPS ground shipping from our location. You can determine by the colors which zone you are in and how many days your package will arrive in.

Calculating Cost

Shipping costs for orders from BuyFlorals.com depend upon the method and option you choose.

If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.

If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Covid 19 Shipping Notices

Shipping times may and most likely will be extended due to the Covid 19 Virus.  We monitor this and they change frequently.  We rely on USPS and UPS to deliver your orders and the delivery times for your items are affected greatly by the virus and the people affected by it.  Here are the notices from USPS and UPS regarding shipping times.  Unfortunately if your order has been delayed because of this we can check on its status but it can be delayed by weeks in some areas and there is nothing we can do about that as people are needing to deliver it to you. As always we will continue to process and ship your orders quickly but can't control the final delivery time. 

USPS: Alert: Due to limited transportation availability as a result of nationwide covid-19 impacts, package delivery times may be extended.

UPS: The majority of our services continue with the same expected delivery timeframes our customers have come to expect.  While we have suspended our Service Guarantee in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service. Our network planning and operations teams are experienced with adapting to changing conditions, and we are developing contingency plans to address potential sources of disruption in our air and ground networks.  Of course, we will comply with all government regulations and guidelines related to the containment of the novel Coronavirus.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).

Packages that are undeliverable because of incorrect address given will not be refunded shipping. Confirmation emails are sent out to each customer with the shipping information contained in them. It is the customer's responsibility to confirm they have given us the correct address before the package ships.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return, please contact us using the link near the bottom of this page.

As of 2014 UPS charges $20 to intercept a package. They also charge the costs to ship the package to the new address. These costs, when not our fault, will be charged to the customer's credit card.

If you have not contacted us we are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

If an APO or FPO address is entered as an international address, the package will not reach its destination. If you have any troubles this way please contact us to make sure we have the correct address.

To remove an outdated or incorrect address from your account, click the "Manage your address book" link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.

Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.

Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.

We reserve the right to ship a package with any carrier even if another carrier is specified.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Our Return Policy

If something is wrong with an order that is being fulfilled by BuyFlorals.com, we certainly want to help you. Please read the information below for more on how to proceed.

You may return most items sold by BuyFlorals.com within 5 days of delivery for refund or within 30 days of delivery for in-store credit. Return Policy Note: Some people question our return policy but most of our competitors don't allow returns at all so we think this is better for our customers. To allow returns we can only do so for a short window because of the delicate nature of our dried plants and flowers.

We cannot accept returned items after 30 days because of the delicate nature of our products and the conditions they have been in. Please note that we are unable to exchange items. If you received a damaged, defective, missing, or incorrect item you must take the Steps for return below within the required time. We may also pay the return shipping cost if the return is a result of our error.

All returns must be pre approved and be given a return authorization number (RAN) and correct return address to be accepted. Orders without this number will be refused and customer will have to pay shipping charges to receive them back. Please contact us within the 30 day return period to request a RAN number. This RAN number must be included on and in the shipment to allow us to accept your return. After 30 days any order returned will be refused, or upon approval, eligible for 50% in store credit of product value minus shipping charges and fees.

Steps for return - If for some reason you would like to return your order and it is within 5 business days you must:

1. Email us within 5 business days of receiving your package to get a return authorization to get return approval number (RAN). We will most likely ask for pictures of the product and the box it shipped in so retain these until this process is complete.
2. Package only original unopened product well to prevent damage to the item(s). Any product not received in original condition will be refused.
3. Ship product back to us within 5 business days of receiving RAN with RAN clearly marked on box and on inside paperwork.
4. Product must be returned within 30 days of receipt of your package or it will not be eligible for refund.
5. Make sure to retain copies of Tracking numbers used to return as we cannot look these up.
6. Once received returns will be processed within 7 business days of receipt and credit applied to method used such as: Credit Card, Paypal, or In store Credit.

Steps for a damaged product - If for some reason your package is damaged and it is within 5 business days you must:

1. Email us immediately of receiving your package and notify of us of the damaged so we can get a damage claim going with the carrier and get the situation resolved with you as soon as possible.
2. Please take pictures of the damage product and box as we will ask for these upon reviewing your damage claim email.
3. Keep original packing box and material until this process is complete.
4. Be aware we may contact the carrier and they may want to come and inspect the damages so provide us with good contact info for doing so.
5. • We also may ask you to return the items to us for inspection. If your items are not shipped within 5 business days of this request the issue will be closed and refund refused.
   • Make sure to retain copies of Tracking numbers used to return as we cannot look these up.
   • Once received returns will be processed within 7 business days of receipt and credit applied to method used such as: Credit Card, Paypal, or In store Credit.
6. If your item is found to be damaged beyond our normal acceptable product condition. We will take care of the issue with replacement or discount to compensate for the issue.

Most of our products are completely natural or are made from natural products. As such we do our best to control nature and keep quality high but many of our dried natural products are meant to shed, break, or blow naturally. We will do our best to educate you if you ask about a particular product but each one is different and you as the customer are ultimately resposible for the shedding, breakage, or other problems these natural tendencies can cause once it is ordered. Please contact us with pictures if you feel your product is beyond normal variances and we will be happy to review these with you.

Refunds will only be made to payment method used during the transaction. Such as a credit card or debit card transaction can only be refunded to the card that was used during the transaction. If you used a check or money order we can only offer you in store credit refund you after 60-90 days after the funds have cleared our bank account. If the original payment method cannot be refunded for some reason then in-store credit will be given.

A restocking fee of 15-30% may apply to returned orders.
A cancellation and restocking fee of 15-20% may apply to all orders that are packaged or being packaged even if not shipped.

We cannot accept returns of certain items, including:

• Part cases or bulk discounted orders
• Any item that indicates that this item is not returnable on their product detail page.
• Any item 27 inches or larger.
• Any product missing the serial number or UPC or other packaging.
• Some dried plant products are not returnable such as Poppy Pods.
• Any item that is painted or customized in any way.
• Any item that is fresh or can spoil in any way.
• Any item that is sold as clearance, overstock, or super low price sale item.

In addition, we will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any book that has obvious signs of use.
• Any product that shows signs of use or damage.
• Any item that is not in its original condition, is damaged, or is missing parts.

Cancellation Details and Frequently asked Questions:

Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.

Once an order has shipped it cannot be cancelled. 
An order isn't cancelled until we confirm that we are able to cancel it for you. Communication with us the desire to cancel an order does not guarantee we can cancel it. If an order is not confirmed cancelled by us prior to them shipping out then the order will need to go through the normal returns process for refund.

Refusing a shipment. UPS and other carriers will bill us twice for refused shipments. This will double the shipping charges and you may end up being billed for more shipping charges than the order was originally even if your had free shipping. These extra shipping charges will not be refunded unless it was our fault because the package was sent as ordered. Please contact us before you refuse a shipment.

Weather or other carrier delays. No one can control the weather and if a package is delayed and does meet a deadline because of weather it is essentially no one’s fault. It can still be returned but shipping charges will not be refunded as we do not guarantee the weather or any natural occurrence will not cause delays. Please order early as these delays happen all the time, especially in winter.

Need further assistance? E-mail us . Please include as much information as possible, such as pictures, the nature of the defect or damage or the name of any missing items.

Returned orders will not be credited shipping costs unless approved.

Free Shipping is a discount that we apply to your order as long as you keep it. If you return an item that lowers your order below our free shipping promotion or if you return more than 25% of your order that you received with a free shipping promotion then your refund will not include the shipping costs of those items to you. The shipping amount will be determined by the website shipping calculator or direct quote from the carrier. Which ever is more.

Purchase Orders

We reserve the right to charge to charge a fee for purchase orders because of the extra work involved with this service. Usually this is 15% or $10 per purchase order which ever is greater with a $50 minimum order amount before shipping.  We also reserve the right to charge a fee for cancellation of a purchase order that has not shipped but is still being processed up to 50% of the order. All purchase orders need to be paid within 30 days of their being shipped. Failure to pay within this can result in a late fee of 15% for an additional 30 days. After 60 days the late fee will be 30% plus collection costs.

International Shipments

We do ship most of our products internationally and have good luck doing so most of the time but there are so many countries and customs regulations we do not guarantee our products will be accepted by a countries customs. We can help and we will only advise if our products have make it through a customer's customs in the past but cannot guarantee future shipments. The ultimate responsibility for the costs of customs, shipping, and product costs will always rest with the customer. If you don't know if your customs will accept our products you will need verify with your countries customs. Verify that you can import the products that you want and if you need any documentation to do so. We can help if you need more specific product names if your customs requires them.

In the event that your package(s) are rejected by your countries customs the shipping and product costs will be your responsibility. If you want a refund you will be required to return the product to us in a sellable condition. Upon receiving the product back we will inspect it and if it is in a sellable condition we will refund for the product only, not the shipping, minus a restocking fee up to 30% depending on the condition of the item(s).

Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.

Did you receive a damaged or defective item? Otherwise, visit our Returns Center. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

Did you receive the wrong item or an item you didn't order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.

Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.